REFUND POLICY AND PRICING

MISCELLANEOUS INFORMATION RELATED TO OUR REFUND POLICY

The shipping is not refundable.

You have 15 days to return your order from the receiving date, Contact us to make your demand.

10% of the return item will be charge for restocking .

No return for special order, natural stone, precious stone and precious metal.

Please keep your invoice to make the return easier.

You can cancel a order before we ship or before we cut any metal you ask .

CHANGES TO INFORMATION ON OUR WEBSITE

Dates of the current offers, prices and availability of goods on the website may be changed without notice. We work hard to show only the available articles and to resupply stocks regularly. However, it may happen that we run out of stock of certain items in our inventory when the order is placed. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.

While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

PRECIOUS METAL PRICING

The price of precious metals are updated 2 times a day, Monday to Thursday to keep them as accurate as we can. For precious metal order, the pricing is take at the time of the facturation and can be change without notice to follow the market price.

SALES TAX

In Canada, OroPlata OMP collects sales tax for products ordered on this website. The rate of sales tax that will apply to an order is dependent on the delivery address of the order. The 5% GST (Goods and Services Tax) is added to all orders in every province except for the following provinces in which the HST (Harmonized Sales Tax) is added to all orders: New Brunswick, Newfoundland and Labrador, Nova Scotia (15%), Ontario (13%) and Prince Edward Island (14%). In addition, provincial sale tax is added to all orders in the province of Québec (9.975%), in British Columbia (7%), in Manitoba (8%) and in Saskatchewan (6%). Tax exemptions for books, children’s clothing, and food are also calculated according to existing provincial rules. The sale of a gift card is not taxable. When a gift card is used to pay for a purchase, it is treated as a payment method similar to cash. Therefore, sales taxes must be calculated on the price of each item sold before the value of the gift card is deducted.